We believe in providing the perfect fit by ensuring our stylists are meticulous with taking measurements. We believe in creating high quality garments by ensuring premium finishing and strict quality control standards. If you are not satisfied with the order, we will do our best to make it right – assured.
• If your tailored garment requires any minor adjustments, we’ll work with you to get your ideal fit just right whether it’s a small alteration or a complete remake. • Depending on your location, we will arrange for a pick-up of your garment or send you an address where they can be shipped. • The changes will be saved to your profile so all future orders will fit perfectly. • Alteration and remake requests must be made within 30 days after receiving the garment. • Body Changes – our suits, jackets and trousers are tailored to allow for weight fluctuations of +/- 5 kgs. We will not be responsible to alter or replace garments if there are major fluctuations in body size. • Complimentary Shipping costs. • Customer is responsible for any incurred customs duties, fees or taxes fees and these fees are non-refundable.
• Ready-to-wear clothing or Accessories o Must be returned within 30 days in new condition. Anything past that is subject to our discretion. • Custom Made-to-Measure or Bespoke Clothing o Custom Made-to-Measure or Bespoke Clothing are uniquely made for you and we understand that getting everything perfect on your first try doesn’t always happen so these items cannot be accepted for returns or refunds until we’ve gone through 2 rounds of alterations and haven’t succeeded. o We will do our absolute best to ensure that the fit is right and that you’re happy with the garment. o For a refund that is issued, you will receive the funds within 5-10 business days after the arrival of items to our partner factory. • Depending on your location, we will arrange for a pick-up of your garment or send you an address where they can be shipped. • Complimentary Shipping costs. • Customer is responsible for any incurred customs duties, fees or taxes fees and these fees are non-refundable.
• Never expire and cannot be exchanged or returned for cash.