Frequently Asked Questions

You're not the only one who has questions.

Rest assure that once you're in the room with one of our bespoke masters, all your questions will be answered. However, we understand the need to be well informed when approaching any new situation in life. Arm yourself with knowledge here in the FAQ section where we've gathered the most common queries.

Why Senszio?

  1. Why should I buy a tailored suit, instead of an off-the-peg suit?
    Just as every human is unique, so too is their physique. It’s not a case of a standardized pattern fitting all (which is exactly what you get when ordering off-the-peg, even if that suit is from a designer label).

    A bespoke tailored suit will be made to complement your measurements exactly. For instance, some gentlemen have one shoulder higher than the other, a right hip that is slightly more prominent than the left, or an old sports injury that results in holding oneself up differently etc. – all of which will be compensated for in the making of a bespoke suit. When you put on a bespoke tailored suit, none of these idiosyncrasies will be evident – your suit will hang perfectly on you, and you alone.

  2. How are you different to other bespoke tailors?
    Our tailoring is top tier. That's a given and should be expected when going for a bespoke suit. The things that set us apart from the rest are our level of service before during and after our tailoring sessions, fabric offerings, custom options and quality. Our quality control process is overseen by a team of 4 specialists, each of whom have over 20 years of experience in bespoke tailoring.

  3. Where are the suits and shirts tailored?
    Your suits and shirts are tailored in Hong Kong by skilled craftsmen with over 40 years of experience in bespoke tailored clothing. Quality checks are also meticulously conducted on-site.

  4. Do you tailor for women, too?
    No, we do not. We are currently on the lookout for craftsmen who are able to replicate the same quality that goes into our tailoring for men's suits.

  5. Where do you travel?
    We travel primarily to the US and Europe. Our complete list of locations can be found here: Locations

  6. My city is not listed on your locations page – how do we proceed?
    At present, we visit select cities in the US and Europe (See Locations) and we are constantly growing our list of cities we visit. Kindly email us your interest if your city is not listed. We will do our best to visit you at the earliest.

Making An Appointment

  1. How can I get in touch?
    You can contact us here: Contact Us. Or you can email us on tailoring@senszio.com.

  2. How do I schedule an appointment?
    If you’ve met us before, our master tailor will always email you a week before he arrives in your city and you may schedule an appointment by replying to the email.

    If you’ve not met us before, you can either schedule an appointment on the website or write us an email on tailoring@senszio.com.

  3. Where will the consultation take place?
    We are flexible – our master tailor will take your measurements at your office or your home – at your discretion.

  4. What can I expect during a consultation?
    Our representative visits you at your home or your place of work to show you our fabric collection, take your measurements and discuss the styling details of your suits.

    You will be presented with the seasons’s latest selection of suiting and shirting fabrics to choose from.

    Then, your body measurements will be recorded and you will be presented with the seasons’s latest selection of suiting and shirting fabrics to choose from.

    You can find out how it works here: How it works.

  5. Where are the fabrics from? Do you have a large collection?
    Over the last 10 years, we have developed strong relationships with fabric mills in Europe; our collection comprises 5000 fabrics from 12 mills.

    You can learn more about our fabrics here: Fabrics’ Library.

  6. What is your price range?
    The price of a suit is determined by the quality of tailoring and most importantly, the fabric. Our suits start at USD 675 and shirts at USD 95.

  7. Will I be able to customize various elements of my suit or shirt?
    One of the reasons why bespoke tailors stand out is the level of customization offered to an individual so that he determines his suit from the collar to cuff. A list of customization options can be found here: Tailoring detail and choice.

  8. Will you be able to tailor a suit or shirt to a style I’ve seen in an image or a video?
    Yes. We will be able to replicate the styling details of the image or video you have come across.

    You may also have a look at the latest styles recommended by us in style section: See Senszio’s Style Guide.

Payment & Delivery

  1. What are the payment terms?
    All our payments are strictly to be settled by credit card.

    For our new customers, we take a 50% deposit when you place an order and the balance after it has been dispatched from our office in Hong Kong.

  2. Do you accept all currencies?
    At present, we accept credit card payments only in the following currencies: HKD, USD, EUR, GBP.

  3. Do I have to pay for duties and taxes once the clothes are shipped?
    No. The duties and taxes are covered by Senszio.

  4. How will I receive my suits or shirts?
    Your clothing items will be shipped 6-8 weeks from the date of your order. Every Senszio order is carefully packed in our custom made boxes for protection in our distinct style.

  5. My friend and me ordered a suit/shirt together and he has received it. Why is mine delayed?
    Our normal delivery time is 6 to 8 weeks. All orders are processed and undergo a rigorous Quality Control. Some orders are returned back to workshop for amendments; this process takes a few more days. Hence, one can notice a variation in the delivery pattern, though ordered at same time.

Aftercare

  1. What should I do if I have some issues with the fit of the clothing?
    Alterations are free of charge for a period of 3 months from the date of delivery from Hong Kong.

    We have a network of local tailors in your city that could take care of minor alterations.

    Alternatively, you could mail us your clothing through FedEx at our cost. The alterations process takes a minimum of 2 weeks.

    However, our incidence of having to make alterations are extremely rare and often due to the change in size of our customers.

  2. How do I look after my suit?
    The basic rules for suit care are:
    • Do not dry-clean your suit more than 2 times a year. Finer wool wears out faster.
    • Always use a hanger and hang upright
    • Use dried lavender leaves and cedar wood hangers
    • Rest your suit every other day
    • Press your suit rather than dry-cleaning it
    • Use a clothes brush and hand steamer for stains
    • More tips can be found here: Caring for your wool suits

Our tailoring process is one-of-a-kind supervised to the tiniest detail to make sure your hand-crafted quality Bespoke suits are distinct, sharp and noticed.

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